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Booking terms and conditions

PLEASE READ OUR BOOKING AND CANCELLATION CONDITIONS! RESERVATIONS INCLUDE ACCEPTANCE OF OUR BOOKING AND CANCELLATION CONDITIONS!

   

BOOKING AND CANCELLATION CONDITIONS

  

To secure your booking we need a valid credit card number and expiry date. At the time of confirming the reservations we charge a 30% deposit of the total cost of your accommodation. The balance would then be charged six weeks prior to arrival. Should the arrival day be less than 6 weeks away the full amount would be charged on confirmation.

 

Booking by bank transfer:

A bank transfer of full payment is required to confirm your reservation

e-mail a copy of the bank transfer in 24 Hours to info@clubtorso.com.

  

Club Torso reserves the right to refuse the reservation which have not been confirmed in 25 Hours. 

   

 

Cancellation

  

More than 30 days before arrival: deposit made at the time of booking.

Between 30 and 22 days before arrival   50 %

Between 21 and 16 days before arrival   75 %

15 days or less before arrival and in case of “no show”: 100%

* The cancellation costs will never be higher than the total amount of the reservation

 

No exception to the cancellation costs will be granted. We advise you to take out a cancellation insurance. We highly recommend you to take out a cancellation insurance which also covers natural disasters, transport strikes etc..

 

*

  

Nota: En el caso de que la empresa comunique la cancelación de la reserva por motivos de fuerza mayor, entendiendo por tales aquellas circunstancias ajenas a quien las invoca, anormales o imprevisibles, cuyas consecuencias no habrían podido evitarse a pesar de haber actuado con la diligencia debida, quedara anulada la reserva sin derecho a reclamación o compensación por parte del cliente. Dicho supuesto se deberá comunicar, si ello resulta posible, por el conducto utilizado para la confirmación de la reservation.

 

  

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We will always take care of your preference and/or request. However, a request cannot be guaranteed, a request always depends on the availability.  We never give guarantees for special bungalow numbers.  

 

 The reception is not open 24 hours: Outside the reception hours, between 20.00 and 08.30 hours.

Therefore it´s obligatory to use our transfer service if you arrive after 19 hrs. The driver will hand you the key. 

  

 

 

 

14:00 hrs.

Check-in time on the day of your arrival
De Check-in tijd op de dag van aankomst
Hora de llegada el día de su llegada
Check-in Zeit am Tag Ihrer Ankunft

 

 

11:00 hrs.

Check-out time on the day of your departure 
De uit check tijd op de dag van vertrek
Hora de salida el día de su partida
Check-out Zeit am Tag Ihrer Abreise

  

  

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   Conditions: Corona Voucher 

 
valid for one (1) year and redeemable for a future stay, subject to hotel availability, through 30/06/2021
              
  - With the code you can make 1 reservation.
  - You have to choose the same room type.
  - If the new reservation is more expensive than the value of the voucher, you will pay the price difference.
  - If the reservation of your new holiday becomes cheaper, we will not refund the difference.
  - It cannot be cancelled or changed.
  - Combination of cancellation confirmation for your insurance and a Voucher is of course not possible !
  - If you have requested or received a cancellation confirmation, the right to this Voucher expires.
  - The login code of the CoronaVoucher is valid until 30-05-2021 to make a new reservation online.
   
 

 

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 Change arrival date of a reservation: under conditions of availability.

 
- Reservation with arrival of 6 weeks or more:  Charge 59,- € administration costs.
 
- Reservation less than 6 weeks before arrival will be considered as a cancellation, and will be treated according to the current conditions.
 

 

 

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PRIVACIDAD CONTENIDO EMAIL

La información contenida en este mensaje y/o archivo(s) adjunto(s) es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Su contenido no constituye un compromiso para Club Torso. salvo ratificación escrita por ambas partes. Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

The contents of this email and/or files attached to it are confidential/privileged and are for the sole use of the intended recipient(s). Its contents do not imply a compromise for Club Torso, unless written consent is given by both parties. If you read this message and you are not the intended recipient, employee or agent in charge of delivering the said message to its intended recipient, or if you have received this message by mistake, we inform you that any unauthorized dissemination, disclosure or distribution of this email is strictly prohibited and may be illegal. If you are not the intended recipient, please notify us immediately and return the original message to the address mentioned above.

 

 

PROTECCIÓN DE DATOS

En cumplimiento de la Ley de Servicios de la Sociedad de la Información y de Correo Electrónico y, de la Ley Orgánica sobre Protección de Datos, le comunicamos que su dirección de correo electrónico forma parte de un fichero automatizado con la finalidad de mantener relaciones profesionales y/o comerciales. Si lo desea puede ejercer sus derechos de acceso, rectificación, oposición y cancelación de sus datos, o si no desea recibir más correos electrónicos de carácter comercial, dirigiéndose por escrito a Club Torso - Star Resorts Canarias sl. REF : Protección de Datos, con domicilio en Subida Calle Irlanda 9A Playa del Ingles o al correo electrónico info@clubtorso.com.

 

In compliance with the provisions of both the Law on Information Society Services and Email Messages and the Organic Law on Data Protection, we inform you that your email address is incorporated in an automated database with the aim of maintaining professional and/or commercial relationships. If you so wish, you can exercise your right to access, edit, delete and cancel your data, or if you do not longer wish to receive emails of a commercial nature, either by writing to Club Torso - Star Resorts Canaria sl REF: Protección de Datos, domiciled in Subida Calle Irlanda 9A Playa del Ingles or by email to info@clubtorso.com. 

 

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